Helpdesk Services

Helpdesk provides centralized computer support services, ordering, and consultations for professional technology needs within the Department of Medicine and paid clients. The helpdesk staff will coordinate, prioritize, and delegate requests from customers to the team as appropriate. Service requests are documented within an in-house application. The helpdesk is staffed Monday through Friday, 7:00a.m. to 4:30p.m.

Contact information

Email help@medicine.wisc.edu Phone:  608-265-4466 Pager: 608-265-7000 enter pager ID 4466

Standard Hardware Standard Software

  • Dell Optiplex Desktops

  • Dell Latitude Notebooks

  • Apple Iphone

  • Palm Treo SmartPhone

  • Blackberry Smart Phone

  • HP Printers

  • SanDisk Cruzer USB Keys

  • Groupwise (email and calendar collaboration software)

  • Microsoft Office

  • Clinical Applications hosted by UW Health

  • Antivirus Software

  • Microsoft Internet Explorer

  • Adobe Acrobat Reader

  • WinZip

  • Novell Netware Client